Return Policy

At Stacked Media, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can help.

Returns

We accept returns within 14 days of delivery for items that arrive damaged, defective, or different from what was ordered.

To request a return, please contact us within 14 days of delivery and include your order number and a description of the issue. Photos may be requested for damaged or incorrect items.

Returned items must be in the same condition in which they were received.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, Stacked Media will provide a replacement when available or issue a refund. Return shipping costs for these orders will be covered by Stacked Media.

Change-of-Mind Returns

Because many of our products are used physical media, we do not accept returns simply because you changed your mind or no longer want the item.

If a return is approved for another reason, the item must be returned in its original condition and the customer may be responsible for return shipping.

Mystery Boxes

Mystery boxes are final sale and cannot be returned or exchanged. Because the contents are selected specifically as a mystery assortment, we cannot accept returns based on individual titles received.

If your mystery box arrives damaged or contains an item that is not as described, please contact us and we'll be happy to help.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow your payment provider's processing time for the refund to appear in your account.

Questions

If you have a question about a return or an item you received, please contact Stacked Media before sending anything back. We're always happy to work with you to resolve an issue.

Stacked Media
Don't Just Stream It—Own It.